Frequently Asked Questions
Who is Milner-Fenwick?
What kind of products do you offer?
Who uses Milner-Fenwick's products?
What are the benefits of using your products?
What is the difference between home videos and in-facility videos?
How can I view the videos before buying?
How are programs developed?
Can your products be personalized and/or customized and, if so, how?
Can your videos be used on my institution's closed circuit or on-demand digital system?
Are your videos available in international formats?
Are your products warranted?
What if a program is updated?
Are your programs available in Spanish?
Are your programs available with closed-captions?
Do you distribute programs that are independently produced?
Who is Milner-Fenwick?
Milner-Fenwick, Inc is a nationally known producer and distributor of patient education program for over 25 years. Our library includes over 250 videos (many of them produced with leading medical associations) as well as a growing selection of digital products such as CD-ROM and DVD. In addition to patient education, Milner-Fenwick provides other services such production, duplication and order fulfillment for other organizations.
What kind of products do you offer?
Milner-Fenwick publishes one of the largest libraries of patient education covering many areas of health and medicine. Choose from our in-facility videos that can be shown bed-side, in groups or classes, over your in-house TV system and even shared with family members. Or extend your caring presence to patients' home with our affordable in-home videos that you can give to patients upon discharge. We also offer a variety of digital and print based patient education products as well a number of professional education programs in Gastroenterology.
Who uses Milner-Fenwick's products?
Our programs can be found in thousands of hospitals across the US as well as in HMOs, medical clinics, physician practices and health departments. While most of our customers are healthcare professionals who use videos in traditional settings, other clients include pharmaceutical companies, corporate medical departments, home health agencies, and health insurance companies. We provide health information resources to anyone with a need to communicate their health message in a visual way.
What are the benefits of using your products?
Our programs save health educators time by answering basic questions about types of surgery, diseases, and conditions as well as standardizing your patient instructions. The programs also go a long way toward increasing patient understanding, compliance and satisfaction.
What is the difference between home videos and in-facility videos?
Our in-facility videos are programs that are approximately 10-20 minutes in length and are designed to show to the patient at the time of the consultation.
Our home videos are designed to give to the patient at the time of discharge. Recognizing that patients are often discharged very quickly from their hospital stay, the home videos were created to provide a much more in-depth educational experience. They are typically 1-2 hours in length and chapter coded so that patients or their family can quickly locate topics of interest. Home videos are sold in bulk and typically priced under $10 each.
Videos purchased in bulk for "in-home" use are not licensed for use within a public institution unless specified in writing. No public performance rights are provided.
How can I view the videos before buying?
Most Milner-Fenwick videos are available for a free 15-day preview. We want you to be happy with your purchase and encourage you to try the programs with your patients and share them with other staff members before purchasing them. Your only obligation is to return the material postage paid via an insured carrier.
How are programs developed?
Milner-Fenwick uses its 30 years of expertise in patient education video production to produce high quality, authoritative programs that you can count on. Each video is developed with leading medical experts and pre-tested and peer-reviewed before release.
Can your products be personalized and/or customized and, if so, how?
All of our programs can be customized in a variety of ways. Some of the options include: personalized introductions; insertion of custom footage specific to your facility; and custom packaging. With minimal cost, we can make our productions look like they were produced by your organization. Talk with your sales representative with your ideas and for a quote on this type of work. More information about Customization and Personalization.
Can your videos be used on my institution's closed circuit or on-demand digital system?
Yes. Our videos are available to use on your institution's closed circuit or on-demand digital system. There is an additional charge- see broadcast licensing fees detailed on this web site. You can also contact your sales representative who will be happy to give you a price quote and forward a licensing agreement to you.
Are your videos available in international formats?
Yes. We can supply any of our titles in PAL or SECAM formats. Please inquire about pricing.
Are your products warranted?
Yes. All videotapes, DVDs, and CD-ROMs carry a one-year unconditional warranty against defects and workmanship. They will be replaced free of charge within the first year. After that time, defective products will be replaced at a discounted price. (DVDs and CD-ROMs scratched by the user of the product or torn videotapes are not considered defects in the product or defects in workmanship.)
What if a program is updated?
You are entitled to a free exchange if a program is updated within one year of purchase. After the first year, there is a liberal discount based on a yearly sliding scale for updated programs.
Are your programs available in Spanish?
Many of our programs are available dubbed in the Spanish language. Most have graphics translated into Spanish as well. Check our catalog listings for more details on which programs have been translated.
Are your programs available with closed-captions?
Many of programs have been closed-captioned for the hearing impaired community. Check our catalog listings for more details on which programs have been closed-captioned.
Do you distribute programs that are independently produced?
Yes. We distribute a number of high quality programs produced by independent producers and medical organizations that we feel are of value to the healthcare community. If you have produced your own patient education product or are considering one for development, please contact us for a marketing proposal.